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Incident Handling Coordination

Objectives

Improve the overall effectiveness of cybersecurity incidents handling in Portugal, facilitating the sharing of relevant information, coordinating mitigation and resolving actions with the various entities involved and coordinating efforts with other national and international authorities.

Constituency


The Portuguese National Cybersecurity Centre through the CERT.PT service coordinates the response to cybersecurity incidents involving the following communities:

  • State entities;
  • Operators of Essential Services and Digital Service Providers;
  •       Operators of national Critical Infraestructures
  • Other CSIRTs.

Service description

The complexity and transnational character of a substantial part of the cybersecurity incidents demand an aggregated vision and a coordinated action between the various entities involved.

The incident handling coordination includes:

• Sorting incident notifications and technical forensic analysis;
• Coordination with the national and international entities involved;
• Producing recommendations for the mitigation and/or resolving of incidents;
• The coordination of the response to incidents can be an initiative of the Portuguese National Cybersecurity Centre, for example in the case of a large scale incident, or it may be requested through the established channels for communication. In case of necessity or force majeure the Portuguese National Cybersecurity Centre coordinates with other national authorities.

The Portuguese National Cybersecurity Centre does not execute the mitigation or resolving measures above referred, this responsibility belongs to the entities involved.

How to request the service?

The procedure for the notification of incidents is done through one of following means:

  • Select the notification of incidents tag in this website;
  • Send an e-mail to cert@cert.pt, with detailed information about the incident;
  • We recommend the use of our PGP (Pretty Good Privacy) key available here;
  • In case of emergency, call us to + 351 210497399.